Patricia Seybold Group is a boutique consulting and publishing firm, based in Boston, MA. We've been in business since 1986. Our clients are customer-centric executives in a wide-variety of industries and in firms of all sizes. We'll help you make it easy for your customers: To get things done To manage their stuff To do business with you To co-design win/win products & services To become the center of a vibrant ecosystem that's designed to help them reach their goals Visit our web site: www.customers.com Read our books: Outside Innovation, The Customer Revolution, Customers.com