RS
Rodrigo Sebastián Frías
Director De Proyecto at Gss (Global Sales Solutions)
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Work Experience
Director De Proyecto
Nov 2020 - Present · 4 years and 1 months
Nov 2018 - Nov 2020 · 2 years
Gerente De Operaciones
Jan 2020 - Nov 2020 · 10 months
Sub Gerente De Operaciones
Nov 2018 - Dec 2019 · 1 years and 1 months
Company Details
𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 is a tech company specialized in providing 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬, 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 and 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 for 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐗𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. An international group with more than 23,000 employees working in over 38 locations with more than 150 clients. 𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 strives to 𝐛𝐮𝐢𝐥𝐝 𝐚𝐧 𝐞𝐚𝐬𝐢𝐞𝐫 𝐰𝐨𝐫𝐥𝐝 by solving the small everyday problems of businesses and consumers through 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬. The essence of 𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 is contained in three simple words that summarize our corporate philosophy, business approach and operating model. 𝐓𝐄𝐂𝐇 as the continuous drive to innovate, research, develop and create value for the market. 𝐏𝐄𝐎𝐏𝐋𝐄 at the heart of every business. Because Covisian takes care of all the people it comes into contact with: employees, customers and clients. 𝐒𝐌𝐈𝐋𝐄𝐒 as the result of the experience that creates the interaction between people and technology. "𝑾𝒆 𝒂𝒓𝒆 𝒄𝒓𝒂𝒛𝒚 𝒂𝒃𝒐𝒖𝒕 𝒕𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒚. 𝑾𝒆 𝒂𝒓𝒆 𝒊𝒏 𝒍𝒐𝒗𝒆 𝒘𝒊𝒕𝒉 𝒑𝒆𝒐𝒑𝒍𝒆. 𝑾𝒆 𝒂𝒓𝒆 𝒅𝒊𝒔𝒑𝒆𝒏𝒔𝒆𝒓𝒔 𝒐𝒇 𝒔𝒎𝒊𝒍𝒆𝒔." 𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 offers high value-added services to clients who require a dynamic, concrete and result-oriented approach to customer management. Starting with the analysis of needs, Covisian identifies solutions in a broad and growing offering: ◾️ Omnichannel customer services ◾️ Business development & sales ◾️ Help desk and digital tutoring ◾️ Credit management & litigations Our services allow you to 𝐜𝐫𝐞𝐚𝐭𝐞 𝐚 𝐝𝐢𝐫𝐞𝐜𝐭 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 and easily 𝐬𝐨𝐥𝐯𝐞 𝐭𝐡𝐞𝐢𝐫 𝐩𝐫𝐨𝐛𝐥𝐞𝐦𝐬. GSS is a former brand of Covisian and is no longer active. This profile is active only for the purposes of employee link to former roles.
Year Founded
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Social Media
LinkedinFacebook
Industry
Outsourcing and Offshoring Consulting
HQ Location
Avenida de la Albufera 319 Madrid, 28031, ES
Keywords
Call Center / Contact CenterOffshore & NearshoreTelephone customer managementBPO / BPISatisfaction surveysCollectionsSpeech AnalyticsPOS ManagementTask forcesHelp Desk / Back Office
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