The Integrated CRM Solutions Team are specialists in Customer Relationship Management systems and currently offer and deploy Microsoft and Maximizer CRM solutions for their clients. As a Business Partner for both CRM products, and providing CRM Solutions for over fifteen years, we provide our clients a single point of contact for the purchase and implementation of these software offerings. We know from experience that each client has its own unique business needs and that most often an “Out of the Box” solution is not going to provide your business with the long term answers to streamlining your business processes and managing your customers. With this in mind ICRM believes in a phased approach with assessment of your long term needs being at the forefront of our process. Our long term goal is to provide you with a 360 degree view of your customer helping to improve your service levels, customer retention and referrals. While helping more than 1000 forward-thinking clients implement revenue generating CRM solutions to date, we pride ourselves on our focus of creating efficient and proactive tools for the sales, marketing, customer support and service teams within your business and we don’t just stop there. Once your solution is in place, our training team & technical support representatives help you best use your chosen CRM features to their full potential, keeping your system up to date and running efficiently