Bright is a global immersive learning and skill development company that uses simulations, practice, and AI/NLP-powered personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms by enabling real practice for real life. We specialize in training simulations that develop proficiency in a variety of skills - such as empathy, de-escalation, and problem solving. Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping employees more quickly develop proficiency with CRM tools, knowledge management, and more. Enabling employees to practice customer interactions and software navigation simultaneously allows them to truly develop proficiency in the holistic skill set necessary to provide a memorable customer experience. Leaders can certify that employees are ready for production by reviewing an objective learner skill proficiency dashboard along with access to insightful reporting. Our customers find that deploying Bright's immersive learning model can reduce training costs between 25-50% compared to traditional training methods while growing employee productivity 20% or more, and providing a rich, new data set to undeniably prove the power and impact of learning. Customers implement Bright to achieve a wide range of improvements, from reduced training time/cost and speed-to-proficiency, to improved quality, productivity, retention, and customer satisfaction. Welcome to a more modern, human way to learn!