RC
Richard Carruthers
Chief Operating Officer at The Hotel Communication Network
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Work Experience
Chief Operating Officer
Jan 2009 - Present · 15 years and 11 months
Vice President Business Development
Feb 2001 - Nov 2008 · 7 years and 9 months
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President
1996 - 2001 · 5 years
Company Details
HCN offers the ultimate hospitality technology solution transforming how guests interact with their room, the hotel, and the city around them. The HCN Navigator Tablet is an interactive guest room device allowing the guest to communicate with the hotel, make purchases, order room service report problems and control their room. With over 10 years of market experience and partnerships from some of America's highest-profile hotels, HCN has risen to become a leading voice of interactive guestroom technology. Hotel Solutions Include: -Guestroom Communication: Guest to hotel instant messaging, Guest Feedback & Surveys, Custom guestroom promotional screens -Event & Convention Communication: Send customized messages to individual rooms, or a group of rooms -Housekeeping- Easy guest room cleaning opt -out with incentive offer, improved room turn over with housekeeping room ready feature -In room check out -Interactive dining menu: Increase average room dining check by 20%-30% Earn revenue by offering dining from local restaurants -Smart Room Controls- Give guests control over smart room lights, temp, blinds -Interactive City Guides- Local guides to city attractions/restaurants -Guest Request- In-room ordering for objects such as pillows, toothbrushes, bedding, etc. Bill to room functionality
Year Founded
2008
Social Media
Linkedin
Industry
Hospitality
HQ Location
1410 Blair Towers Place suite 100 Ottawa, Ontario K1J 9B9, CA
Keywords
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