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Rhys Williams
Director Of Product Management at Lightico
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Work Experience
Director Of Product Management
Mar 2024 - Present · 9 months
Apr 2021 - Jul 2024 · 3 years and 3 months
Product And Engagement Director
Dec 2021 - Jul 2024 · 2 years and 7 months
Product Director
Apr 2021 - Dec 2021 · 8 months
Company Details
51-200 Employees
Lightico empowers businesses to accelerate customer journeys. With Lightico's Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates. In today’s experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores. Lightico's next generation platform for digital customer interactions empowers businesses to collect forms, documents, e-signatures, photos, consent to disclosures and to verify ID instantly, even while they have customers on the phone. By simplifying customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to higher profits.
Year Founded
2014
Social Media
LinkedinFacebookTwitter
Industry
Software Development
HQ Location
275 7th Ave New York, NY 10011, US
Keywords
call centercall agentsigital signaturespayment processingPCI compliancephone salescustomer supportFinancial ServiceseSignaturesFinTech
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