Travelling Mystery Guest (Pty) Ltd offers tourist destinations a variety of mystery guest services, including sending a tourism grader to establishments to evaluate their quality of service. TMG is not there to identify the flaws, but rather to consult and assist tourism establishments to be able to walk the talk. After doing some research it was clear that the South African tourism industry is in need of customized evaluations and constructive feedback which take into account internal as well as external factors.