At LateShipment.com, we are driven by an overarching mission to bring more transparency to the world of shipping. We recognize that businesses, despite paying heavily for shipping, have very little control over their shipping carriers' service quality and strive to fix that power imbalance. Our groundbreaking Delivery Experience Management solution helps businesses create memorable post-purchase customer experiences with tools to improve visibility and customer engagement post-purchase. Our Automated Shipping Refunds solution helps businesses bring better performance accountability to shipping carrier services and recover millions of dollars in refund claims. Based in Orlando, Florida, we at LateShipment.com have tracked over 100 million packages from over 50 shipping carriers globally, helping top brands worldwide optimize their fulfilment operations.