Interactive Media designs and builds Customer Service Solutions, based on Virtual Conversational Assistants. Using Natural Language Processing applied to voice and text dialog, we build Web, Voice, Multimodal and Speech Analysis Solutions based on our IM.MIND application server for Multimodal Interactive Natural Dialog. IM Conversational Assistants automate complex and repetitive transactions using key language technologies; working on the phone and the web, IM Agents free CSRs from ordinary tasks, and generate solid and measurable ROI. Clients like TIM Brasil, The Italian Social Security Agency (INPS), financial institutions (BNP Paribas group) are driving measurable benefits from the use of our NLP Solutions.