Genesis Info Services Private Limited Our team of professionals is familiar with requirements of the Regulator/s in financial sector. All most all of them worked in various Banks and having huge knowledge on Banking related products and recovery. The following areas are also extensively discussed and covered in the training schedule. General knowledge of Banking, Code of Bank?s commitment to customers. Banking codes and Standards Board of India. Compensation Policy of various Banks. Banking Ombudsman. Practical in Psychology for dealing with the customers.