Acta Solutions is a GovTech startup powering better customer service for governments. Our mission is to make government more accessible to everyday constituents who don’t have the time or resources to deal with bloated bureaucracies. Acta makes it faster and easier for local governments to respond to inquiries and resolve repetitive customer service requests. Acta’s software-as-a-solution enhances the email workflow within an agency with tools to auto-compose responses, develop an internal knowledge base, and streamline coordination between staff. The solution has proven effective at dramatically increasing productivity and response times within support-oriented agencies such as permitting and licensing departments. By streamlining often-neglected back office workflows, we aim to ensure an easier process and better outcomes for people accessing public services.