Pat Group provides services and solutions to organizations in all industries with the objective to deploy and support 360° multichannel customer experiences. Pat’s mission is to provide organizations with advanced and innovative software applications to help them improve their business process management and therefore optimize customers and prospects relationships. Effective Business Processes Management enhances companies leadership, facilitating information management and inter-departmental relationship improving processes and increasing efficiency. Pat has been providing more than 600 companies globally with successful software and application solutions to enable organizations to best manage their most important resource, their CUSTOMERS. We strongly believe in technology as an enabler for Companies to better interact with their Customers and to enhance business processes. Technology that simplifies and improves while reducing cost...not the other way around. Pat is leader in solutions for: IT Service Management, CRM, Service Desk, Customer Interaction and Social Collaboration. Established in 1992 PAT joined the italian market leader Zucchetti Group. For additional information please visit www.pat.eu