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Patrick Burns
President And Ceo at Dispatch
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Work Experience
President And Ceo
Feb 2020 - Present · 4 years and 10 months
Svp, Product
Apr 2018 - Feb 2020 · 1 years and 10 months
Autotask
Vice President, Product And Strategy
Feb 2011 - Mar 2018 · 7 years and 1 months
Company Details
51-200 Employees
Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk. Today's consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.
Year Founded
2013
Social Media
Linkedin
Industry
Technology, Information and Internet
HQ Location
123 N. Washington St, Second Floor Boston, MA 02114, US
Keywords
Enterprise SoftwareMobile Workforce ManagementLast-MileField Service ManagementOn-DemMarketplaces
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