FirstStep Communications is a 300 seat multi-channel resource center providing world-class offshore cohesive Customer Contact, Lead Generation, BPO, Marketing, Advertising & Trade solutions to the Financial Services and Communications industries in the United States. Our custom solutions include 24/7 inbound customer services, Outbound telemarketing operations, Social Media Marketing, Web Development & Search Engine Optimization. We act as a unified extension of our client’s operations, providing radical cost efficiency, evident quality and performance amplifications. FirstStep Communications was founded to provide quality services upholding industry standards by a group of experts who have excelled in the industry for decades in international market.The company management brings over 45 years of professional experience in the BPO & Marketing industry. We have worked for a wide variety of American clients and we are committed to excellent operational performance and productivity by aligning people, processes and technology practices. We also provide a wide range of management training courses and programmes that enable Junior Leader, Mid and Senior level Managers to maximise their potential by gaining or refining their management skills.