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Nilesh Raj
Product Support Manager at Skyzer
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Work Experience
Product Support Manager
Apr 2009 - Present · 15 years and 8 months
skyzer technologies - new zealand
Service Technician
Apr 2009 - Jun 2014 · 5 years and 2 months
Service Technician
Jul 2008 - Apr 2009 · 9 months
Company Details
51-200 Employees
Skyzer Technologies are experts in the provision of 3rd-Party Service Provider (3PSP) services, offering outsourced product support solutions for electronic & electromechanical products. Located in Sydney and Melbourne, we offer the geographic coverage our clients need. We work with client products in Electronic Payments (EFTPOS), POS, Communications, Power Quality Management (MV & LV), Set-Top Boxes, Telematics, Metering & others. We build products for some clients, bulk update firmware, refurbish or rework, and handle warranty processing & repairs for others. Offering forward/reverse logistics solutions for OEM’s, importers/distributors of electronic & electromechanical equipment, Skyzer is a Product Support Solutions provider, delivering tailored product life cycle solutions, including: • Firmware updates & testing • Electronics repair & refurbishment • Consumer Electronics returns processing & refurbishment • Secure encryption key injection • Assembly & device customisation • Rework ie: PCB level component changes • Kitting products & packaging • Enclosed Lithium battery replacement. • Battery charging & testing • RMA / Warranty processing • Product Stewardship (IP Protection, Secure decommissioning/destruction) • Product recall management - processing, repair, replacement, etc • Order fulfillment • Device fleet management & monitoring • Testing/filtering & refurbishing returned stock to eliminate the number of no-fault-found units being returned overseas. Our clients tell us they love working with us because we are easy to deal with, flexible and importantly, we do our job very well. They also seem to like that we are experienced & intelligent enough to offer alternative solutions to clients that may be more cost effective and efficient than they thought. This is our 18th year & our first customer is still with us!
Year Founded
2003
Social Media
LinkedinFacebook
Industry
Appliances, Electrical, and Electronics Manufacturing
HQ Location
4 Interchange Dr Eastern Creek, New South Wales 2766, AU
Keywords
Electronics AssemblyRepair & RefurbPayment (EFTPOS)POS & ATM repairSecure software & encryption key injectionTiVoOrder FulfillmentModem & STB firmware upgrade & testingSamsungTesting & Logistics
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