Optimum is a specialist IT training consultancy that delivers highly effective user focused training in support of business transformation. We have over 20 years of experience in providing end user training on ERP, finance, HR, case management, CRM, document management, procurement and bespoke systems. Taking advantage of Optimum’s specialist skills and experience in delivering user focused training will ensure that your organisation achieves full value across the lifetime of the system, as users will engage with the software and adopt the new processes. Overlooking user training can mean that inefficiencies start to creep in where new procedures have not been effectively communicated. Unplanned costs and additional strain on internal resources could then be incurred to provide additional helpdesk or telephone support or to rectify process errors. An effectively planned training programme, tailored to an organisation's requirements and resources, with professional supporting documentation and refresher training options available as required, can help remove the risk of bad practice and knowledge drain. Our training programmes can include all or some of the following: training requirements analysis, UAT services, development and delivery of customised, role-based courses, administration and communication support, tailored documentation such as quick cards and reference guides, eLearning and virtual learning environments and evaluation, feedback and report analysis.