Young London was not a typical lettings agency. Established in 2008 and run by accountants and surveyors, it set out to look at the industry afresh and question all elements of the ‘traditional’ letting agency model. It was exclusively a ‘let and manage’ offering, ensuring total control over the quality of service offered. A niche agency whose philosophy was to focus on building long-term relationships with landlords and residents, rather than transactions. Customer service sat at the heart of the business. Every month customer service levels were independently monitored and the Young London staff were rewarded for delivering ‘amazing’ customer service, rather than on letting commissions. This changed the nature of the way that each department thought about the entire customer journey and led to positive challenge throughout the company. For instance, the accounts department would challenge the quality of the move-in process. Lettings and management was something that we were proud to do extremely well – and the reason that Young London received multiple accolades from the likes of The Times, The Sunday Times, Bloomberg, Google and HSBC for the quality of its service and forward thinking approach to the day-to-day management of PRS assets, tenancies and resident services. Between 2009 and 2014, Young London picked up 26 awards, including the International Property Awards which crowned Young London the Best UK Lettings Agency 2013/14. In 2014, the executive team stepped away from Young London to take on executive roles at Get Living. To ensure continuous support for our staff, landlords and residents Young London was sold into the Countrywide Group portfolio of letting agents. In 2020 the executive team returned to YOUNG with an unrivalled set of experience. If you want to carry on following us, you will find us at https://www.linkedin.com/company/youngg/