The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation. As the region’s emergency ambulance service, we respond to around 4,000 ‘999’ calls each day. To manage that level of demand, we employ approximately 7,000 staff and operate from 15 new fleet preparation hubs across the region. We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Our staff complete approximately 1,000,000 non-emergency patient journeys each year.