We are a multiple award-winning customer experience company that has been helping businesses deliver exceptional customer experiences for almost two decades. Recognised as Africa’s leading Multi-disciplinary Client/Customer Experience specialists, our superpower lies in helping B2B companies increase sales by up to 30% in just 24 months. We do this with our trusted True Voice of Customer Framework designed to take an organisation from being customer unaware to customer-centric. Our unique methodology cuts to the core to reveal deep insights into client behaviour and client perception of a business. The heart of our value offering lies in the extensiveness and accuracy of the research we undertake, as well as our ability to translate insights and data into actionable strategies that work to mitigate risk, capitalise on cross and up-sell opportunities, ensure client loyalty, and drive overall business growth. In a nutshell, we work with Client Retention Managers, Marketing Managers, Heads of Customer Experience, Sales Directors, and Business Development Executives to create the kind of customer experiences that grow market share and boost brand value. Specialising in the B2B AND B2B2C sectors – our offering includes companies in the FinServ, Fintech, Telecos, Facilities Management, Outsourced services, Logistics, BPO, industries. View our short explainer video on how our True Voice of Customer program increases customer buy-in and improves bottom line. https://bit.ly/2SDBmtV Start the journey at www.nlightencx.com