Crystel emerged as a leading Outsourcing Service Provider (OSP) since its establishment in Jordan in early 2007. With a full range of inbound and outbound contact center services, consultancy and business process outsourcing, Crystel is building outsourcing relationships that are evolving into strategies for its client to stay ahead of the competition. From defining the outsourcing strategy to carefully monitoring key performance indicators to measure improvement, Crystel is the right partner that offers you flexibility and creative business solutions using leading edge technologies. In recognition of its achievements, Crystel won the 2008 Middle East OSP of the year award for its outsourcing architecture, process improvement techniques, and its highly successful outsourcing relationships attained. Crystel is also the service provider chosen to serve the e-Government of Jordan. Crystel's backbone is dependent on its highly experienced professionals, their value added knowledge, superior infrastructure and cost-effective tools that help manage its client needs in a highly professional and secure manner, and adhering to the highest quality standards.