We believe that Customer Experience isn't a single person, group, or department in an organization; it's a mindset. When you focus your efforts towards embracing and living the CX Mindset, where you are driven by the explicit and latent needs of your customers, value for both your customers and your organization follows. The relationship is simple: the more value you provide for your customers, the more value your organization receives in return. That's why here at Mindset CX, we promise to change the way you think about your customers!