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Michael Kelley
Technical Support Manager at Telligent A Verint
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Work Experience
Technical Support Manager
Jul 2013 - Present · 11 years and 6 months
Aug 2009 - Jul 2013 · 3 years and 11 months
Technical Support Manager
May 2011 - Jul 2013 · 2 years and 2 months
Senior Product Support Engineer
Aug 2009 - May 2011 · 1 years and 9 months
Company Details
51-200 Employees
Founded in 2004, Telligent is a leading provider of social community software. Companies use Telligent Community to help their organization empower its customers, employees and partners with social collaboration tools for driving real business value through higher sales and lower costs. Telligent Community provides: -Enhanced customer and employee satisfaction and reduces support costs by providing users the ability to self-serve and share information and best practices. -The opportunity to obtain feedback directly from customers and use it to grow your pipeline, increase web traffic, and enhance search engine optimization. -Enhanced team productivity and morale using employee communities for private, secure communication and collaboration. Customers using Telligent for Customer Service: ● Rackspace ● Progress Software ● Sophos ● Sitecore ● Microsoft ● LexisNexis Telligent Community is used for employee engagement so companies communicate more effectively with their employees, connect with them more freely, and increase productivity. Employees collaborate with each other about topics, ideas and projects, rather than around documents and remaining stuck in departmental silos. We connect employees to what they need, who they need, and when they need it. ► Customers using Telligent for Employee Engagement: ● Texas Instruments ● Siemens ● Mary Kay ● General Dynamics ● NTT Data Telligent Community is used for private and public Member networks, allowing individuals to share information. Blogs, wikis, user profiles and chat all enable collaboration and connections, and the sharing of critical news and information. We allow member networks to flourish and grow, and share key information efficiently. ► Customers using Telligent for Member Networks: ● British Medical Association ● MacMillan Cancer Support ● US Department of Defense ● Young Presidents Organization Telligent | Everything you need to create incredible social communities
Year Founded
2004
Social Media
LinkedinFacebookTwitter
Industry
Software Development
HQ Location
2595 Dallas Parkway 104 Frisco, Texas 75034, US
Keywords
Online Corporate Owned Branded CommunitiesSocial Support (Customer Support)Social Marketing (Digital Marketing)Private Communities (Member Networking)Employee Engagement (Social Intranet)
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