MA
Michael Andruszkiewicz
Director Of Workforce Management at Onbrand24
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Work Experience
Dec 2013 - Present ยท 11 years
Director Of Workforce Management
Dec 2018 - Present ยท 6 years
Workforce Management Analyst
Mar 2015 - Dec 2018 ยท 3 years and 9 months
Account Manager
Dec 2013 - Mar 2015 ยท 1 years and 3 months
Company Details
1001-5000 Employees
As a distinguished global leader in call center outsourcing, OnBrand24 takes pride in its 30-year legacy of delivering exceptional inbound and outbound call center services across diverse industries. Our proven expertise is built on established protocols for overflow and contingency scenarios, ensuring that our clients benefit from seamless vendor-based agent support. Key Offerings: ๐Ÿ“ž Inbound Call Center Services: From front-office engagements to back-office operations, our specialized inbound services cater to the unique needs of businesses in catalog, eCommerce, retail, business services (membership and continuity), food and beverage, technology, healthcare, hospital, insurance, and manufacturing sectors. We provide unparalleled 24/7/365 support, enhancing customer satisfaction and brand loyalty. ๐Ÿš€ Outbound Call Center Services: OnBrand24 excels in outbound call center operations, driving proactive customer outreach and achieving targeted business goals. Our comprehensive services extend beyond conventional boundaries, supporting your company's growth in a dynamic global market. Why Choose OnBrand24? ๐ŸŒ Global Reach: With a footprint spanning the globe, OnBrand24 ensures that your business benefits from a truly international perspective. Our call center outsourcing services transcend geographical boundaries, enabling you to connect with customers and expand your reach effortlessly. ๐Ÿ† Proven Excellence: Over three decades, we have honed our skills and perfected our approach, earning the trust of clients in diverse industries. Our commitment to excellence is reflected in every interaction, fostering long-term partnerships and driving measurable success. Partner with OnBrand24 for a strategic collaboration that goes beyond traditional call center services. Connect with us to transform customer interactions, drive growth, and explore new heights. #CallCenterOutsourcing #CustomerEngagement #BPO #OnBrand24 #ContactCenter #CallCenter
Year Founded
1980
Social Media
LinkedinFacebookTwitter
Industry
Outsourcing and Offshoring Consulting
HQ Location
Iowa City, IA 52240, US
Keywords
call center customer servicelead generatioinbound call centerppointment settingcall center servicescustomer service outsourcingMassachusetts call centercustomer service call centeroutbound telemarketingb2b lead generatio
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