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Max Lewis
Customer Success at Fenixcommerce
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Work Experience
Customer Success
Aug 2024 - Present · 4 months
Customer Success Manager
Feb 2019 - Present · 5 years and 10 months
N/A
Nov 2017 - Jan 2019 · 1 years and 2 months
Company Details
51-200 Employees
FenixCommerce is a SaaS company founded by veterans in the eCommerce industry with the mission to empower retailers to be competitive with the likes of Amazon in meeting customer expectations regarding delivery experience. By leveraging artificial intelligence (AI), data analytics, and robust machine learning techniques, FenixCommerce provides an end-to-end delivery management platform that enables retailers to deliver orders with unparalleled accuracy while reducing shipping costs by 10% to 25% and driving conversion up by 40%—all while providing transparency to both the retailer and the customer. FenixCommerce offers a comprehensive suite of solutions to address various aspects of the delivery process. These solutions include— ⬆️ Estimated delivery dates early in the pre-purchase journey, enabling retailers to offer customers highly accurate estimates about when orders are expected to arrive. ⬆️ Multi-carrier parcel rate shopping that compares shipping rates from different carriers and selects the most cost-effective option. ⬆️ Order routing with inventory visibility intelligently optimizes the delivery process by determining the most efficient fulfillment path for each order. ⬆️ Branded shipping tracking alerts, which enable retailers to maintain their brand identity throughout the entire delivery experience. Consumers know exactly where their orders are, thereby drastically reducing WISMO support calls by 75%. Ship Smarter, Deliver Better, Profit More FenixCommerce aims to empower retailers to enhance their delivery capabilities, meet customer expectations, and compete effectively with industry giants like Amazon. The integration of AI, data analysis, and machine learning helps retailers optimize their shipping operations, improve accuracy, reduce costs, and provide a transparent and satisfactory delivery experience for both the retailer and the end customer.
Year Founded
2017
Social Media
Linkedin
Industry
Technology, Information and Internet
HQ Location
San Jose, CA 95129, US
Keywords
Delivery ExperienceReturns ManagementPersonalized Shipping OptionsShip Cost ManagementConversion GrowthCustomer LoyaltyPersonalizatioCart RecoveryConversion OptimizatioeCommerce Fulfillment
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