Smart Pulse is a new Consultancy Business located in Belgrade (Serbia) and Milan (Italy) serving International Clients and operating in all Europe. Our wide range of Services reflects our knowledge and background with more than 30 years of commercial & operational experience in most vertical markets across the world. What we do: Advisory Services ➢ Support to foreign Investment ➢ M&A for BPO/Call Center Industry ➢ Business Development Strategy ➢ High Performance Program CX Management ➢ Brand reputation ➢ Site experience & design ➢ Scripts evaluation and improvements ➢ Employees assessments Field Services ➢ Outsourcing for Industry seasonality ➢ Right shore delivery solution ➢ Digital Transformation Journey ➢ Work-From-Home Strategy