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Mary Young Mapes
Senior Director Of Customer Support at Tock
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Work Experience
2019 - Present · 5 years and 11 months
Senior Director Of Customer Support
2023 - Present · 1 years and 11 months
Director Of Customer Support
2019 - 2023 · 4 years
Brand Ambassador
2016 - Present · 8 years and 11 months
Company Details
51-200 Employees
Tock is a comprehensive platform built to fundamentally change the way restaurants, bars, and wineries think about and run their business. This includes a robust reservation, takeout/delivery, guest, and table management system for businesses of all sizes across the globe. Tock was founded in 2014 but the idea originated years before out of a simple frustration. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Convinced there had to be a better way, Nick started work on a crude ticketing system. The homemade platform was a success. Soon after Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust product complete with all the tools a restaurant needs to succeed.
Year Founded
2014
Social Media
LinkedinFacebookTwitter
Industry
Hospitality
HQ Location
Sangamon St Chicago, IL 60642, US
Keywords
HospitalityGreat SoftwareInnovation for RestaurantsrestaurantSAASOpenTableRestaurant ReservationsTable managementrestaurant techwinery tech
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