A leading Management Solutions institute established in 1997, the United Management Bureau (UMB) works to offer premier services including, Management Systems Registration and Certification, Auditing, and Training throughout the Middle East and Africa. Over the years UMB has expanded in both size and scope to address the evolving market trends and clients needs, with several regional offices practicing diverse lines of business. We are presented in the Middle East and Africa through offices in Lebanon, KSA, UAE, Egypt, Algeria, Kuwait, Syria, Yemen, Sudan and other countries. At UMB, we are dedicated to helping organizations achieve business improvement objectives by providing effective solutions. Our efforts are performed based on recognized models for business improvement and performance excellence, including EFQM. Introduction