MW
Mark Williams
Executive Vice President Of Operations And Co-Coo at Convergys Intelligent Contact
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Work Experience
Executive Vice President Of Operations And Co-Coo
Jul 2018 - Present · 6 years and 5 months
Evp Operations
Feb 2012 - Jan 2017 · 4 years and 11 months
Vp Sales And Marketing
Nov 2004 - Dec 2011 · 7 years and 1 months
Company Details
At Convergys Intelligent Contact, we build sustainable revenue streams for our clients. We enable them to find more customers, help their customers to spend more with them and keep more of their customers for longer. We do this by deploying innovative data, analytics, technology and operational models – finely tuned to optimize sales, ROI and customer experience outcomes for our clients. We operate as a division of Convergys Corporation, one of the leading business process outsourcing companies in the world. Our passion for “being the best” for our clients and our people is the cornerstone for our success. We have a career-oriented company culture in which we recruit, train and develop people to help them discover and reach their true potential. By being the best at what we do every day, we aim to deliver everything our clients want and more. About Convergys ----------------------- Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit www.convergys.com to learn more about us.
Year Founded
1996
Social Media
Linkedin
Industry
Outsourcing and Offshoring Consulting
HQ Location
70 Atlantic Street Altrincham, Cheshire WA14 5FY, GB
Keywords
Acquiring New CustomersGrowing Customer Lifetime Valueand Optimizing Retention Investment
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