As your business is expanding are your systems and people starting to feel those growing pains? Have you employed a sales person and lost track of how many quality leads being generated, the number of appointments being made and whether these appointments match your target customer profiles? Do you know where your sales process is up to in real-time, everyday? Maybe you've had a surge in business and inbound queries mean your customer service experience is creaking at the seams; you can't keep track of issues, and you're low on available resources to resolve them in good time. Do you have a system that helps your team understand how to stop the same issues occurring again? Do these growing pains mean you have to work longer hours, worrying about your business more than you used to, and potentially leading to a motivation problem within your team? Whether you're using customer relationship management (CRM) software already, or using a mass of spreadsheets and databases that have spread across your business, then your business may benefit from: • A more robust sales process with a system that tracks activities, automates reminders and monitors progress against goals - to help increase sales • A reliable way to forecast sales over the next 6 months, report progress against target, and provide a structured way to manage sales teams quotas across different territories - to help manage growth • Structured issue tracking with an embedded and version controlled knowledge base that improves efficiency and effectiveness in your customer service teams - to help improve the customer experience Once you have a system in place that you can trust, you can then tangibly monitor its effectiveness, pinpoint areas that need improving, and continually refine it. Contact All My Systems, we can help.