MJ
Mariel Jones
Assistant Operations Manager at Fusion Cx
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Work Experience
Jan 2010 - Present · 14 years and 11 months
Assistant Operations Manager
Jan 2015 - Present · 9 years and 11 months
Senior Team Leader And Supervisor
Jan 2010 - Dec 2014 · 4 years and 11 months
phruit ltd
Customer Service Representative
Nov 2009 - Jan 2010 · 2 months
Company Details
10000+ Employees
At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection. Our approach integrates advanced digital solutions with empathetic, personalized customer interactions to create immaculate and exceptional experiences across all touchpoints. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs while our dedicated professionals ensure that every interaction is meaningful and memorable. By merging the precision of technology with the warmth of the human touch, Fusion CX delivers unparalleled service excellence, driving customer loyalty and satisfaction in every industry we serve. Our solutions span various sectors, including BFSI, Healthcare and life Sciences, High Tech Growth, Retail, Utility, and Telecom, and are tailored to address unique industry challenges and opportunities. We prioritize continuous innovation, constantly evolving our technology stack to include the latest advancements in Generative AI, Machine learning, and Automation, ensuring our clients stay ahead in a competitive landscape. Fusion CX is committed to fostering long-term relationships with their clients, helping them achieve their business goals through superior customer experience. Our global presence, with operations in 14 countries and a solid global workforce of 14000 professionals from diversified educational and ethnic background, allows us to provide localized support and insights, ensuring our solutions are both globally informed and regionally relevant. Join us in transforming the future of customer engagement with the combined power of human empathy and technological innovation.
Year Founded
2004
Social Media
Linkedin
Industry
Outsourcing and Offshoring Consulting, Software Development, Outsourcing Services, Outsourcing, Manufacturing Consulting Services, General Manufacturing Services, Custom Manufacturing & Fabricating, Customer Service Inbound & Outbound Voice, Chat & e-mail, Aerial Reconnaissance Systems, General Services, Services
HQ Location
4877 Higbee Ave NW 2nd Floor Canton, Ohio 44718, US
Keywords
BPM SolutionsCX ManagementDigital TransformatioSocial AnalyticsData Annotation ServicesCall CenterBusiness Process OutsourcingDebt Collection ServicesTech SupportApp Support Call Center
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