Cranhill Development Trust is an integral part of its community, responding successfully to the complex needs of Cranhill and the wider East-end of Glasgow since 2002. A key to the success of the Trust has been its ability to adapt services and activities to meet the changing and diverse needs of people living there. Our core activity is to provide person-centred, responsive support services which are inclusive and are not age or gender specific. We focus on a community development and regeneration approach that builds and increases capacity within the community. We do this by providing support which encourages and nurtures empowerment. In the same way, we promote resilience through active participation in the planning, design, development, delivery and evaluation of services. By providing a range of community based support activities and services, we aim to increase self-esteem and opportunity in an area of multiple deprivation. These services include working with families and individuals, providing information and advice (e.g. Citizens’ Advice outreach for refugees), health services (e.g. access to smoking cessation), education services (e.g. ESOL classes), leisure opportunities, and a community cafe and nearly new shop. We do this as much as possible in partnership with other agencies and with the quality assistance of experienced volunteers.