A data and insights market research company for UK and global, B2B and B2C, organisations that specialises in UX and CX, digital and emerging technologies. Since 2007, advising large enterprises/SMEs in financial services, energy, housing, technology, telecoms, and payments sectors. CUSTOMER, EMPLOYEE, COMPETITOR AND MARKET RESEARCH Innovative market research is essential for the best business decisions. Using a combination of proven qualitative and quantitative methods, as well as new behavioural and digital research to source the best insights for B2B and B2C clients. DATA ANALYSIS Data comes in many forms and we are applying analytical tools for building, synthesizing and visualising customer and market insight. Our passion is creating impactful recommendations that shape our clients’ business decisions and success. BUSINESS DECISIONS Across technology and telecoms, financial services, housing and payments sectors, we enable our clients to make the best business decisions in product and proposition development, technology investment, CX innovation and marketing communications. CX TRAINING We equip our clients so they can respond to and meet their B2C and B2B customers’ needs. Our training programmes, for managers and their teams, use employee and customer analysis to build a vibrant customer-focused culture and business success.