o All customers are correctly and timely billed.
o Adjustments correctly calculated and meter readings correctly captured.
o Investigate all unbilled accounts.
o Ensure the correctness of the tariffs.
o All miscellaneous charges are raised.
o Change customer meters on the system.
o All billing journals are correctly captured
o Creation of IMs
o Team Work
o Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account.
o Adhering to business rules (RASI) and by laws
o Finalisation of customers’ accounts.
o Finalization of water meters
o Timely resolution of customer queries as per NRS047:
- Telephonic queries
- Pega queries
- Faxed queries
- Walk – in – customer queries
- Letter queries
- E-mail queries
o Seeing walk-in customers.
o Team work
o Submission of Reports:
- Faulty meters
- Change meters
- Meter inspections
- Wrong readings
- Number of implausible and outsorts
- Number of unbilled accounts
- Account queries, reversals and estimated accounts both system and manual.
- Number of check readings.
- Number of memos, adjustments and accounts easy billed.
• Investigation and finalization of refunds.