Skills
technical support, process improvement, customer service, information technology, troubleshooting, system administration, voip, software installation, network administration, quality assurance, software documentation, dhcp, wireless networking, continuous improvement, dns, vpn, computer network operations, windows 7, windows xp, hardware, servers, laptops, computer hardware, microsoft office, active directory, windows, windows server, remote desktop, blackberry enterprise server, vmware, microsoft exchange, management, networking, desktop computers, norton ghost, iphone support, dameware, pc anywhere, remedy ticketing system, landesk, cisco vpn, service desk management, vnc, windows remote desktop, print servers, desktop administration, help desk support, windows xp pro