Performance in People is a leading edge company at the forefront of customer service research and good practice. Our primary business objective is to create sustainable improvements in our clients' customer service and sales performance. Since our formation in 2000 we have experienced exponential growth, and continue to work towards achieving our objectives through the delivery of mystery shopping (we are recognised as the UK's largest video mystery shopping provider), training & coaching services and research surveys & audits. Today we are delighted to represent many UK and global brands across a range of sectors including: Retail, Automotive, Financial Services, Leisure and Public Services.