Our core customer commitment at ICT is providing you exceptional coffees priced efficiently. That is job-one and our basic responsibility. Equally important to us though is that we go beyond "the basics" to fully deliver customer satisfaction. For us this means elevating the total ICT customer care experience you have with us by providing unique service attention and involvement at every level of the transaction. That is why we've established service systems and protocols designed on proactivity, prevention and resolution. Service support that is meaningful before the order, during the order and at delivery. Whether that means providing everyday competitive pricing, express shipping coffee samples, providing instant freight quotes and ETA's, offering a variety of payment options or efficiently resolving issues on the spot, ICT is doing it. In every interaction with us we want you to experience a confidence and peace of mind that someone cares as much as you do about getting it right in things both big and small. At InterContinental Coffee customer care isn't a marketing line, separate department or empty promise. At ICT, customer care is everyone's job.