LW
Linda Wild
Freelance Graphic Designer at The Accord Partnership
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Work Experience
Freelance Graphic Designer
2008 - 2008
wild ideas original graphic design
Graphic Designer And Owner
Oct 2007 - Present · 17 years and 3 months
bemrosebooth paragon
Graphic Designer
Nov 2000 - Mar 2006 · 5 years and 4 months
Company Details
11-50 Employees
Accord comprises a team of very successful, like-minded management consultants with a track record of transforming businesses into world-class performers. We specialise in all aspects of sales and customer service including provisioning via business critical relationships as well as multi-media contact centres and the technologies that underpin them SERVICES • Choosing the appropriate strategy for multi-channel sales and service delivery, with the emphasis on customer adoption of low cost self-service • Determining the target operating model for the above and in response to specific business drivers • Definition and delivery of business transformation to achieve the above • Contact centre sourcing, location, design, build and operational set-up • Programme, project and change management • Development and implementation of balanced business scorecards; KPIs – setting, measurement and reporting (MI) • Measuring and base-lining service performance • Service optimisation supported by benchmarking – customer management, outsourced service provision, field services, card services • Flexible resource modelling – to create optimal functional and numerical flexibility • Workforce Optimisation – demand forecasting, capacity planning (people, buildings & facilities, technology), resource scheduling – the full lifecycle • Financial Modelling – business case, ROI, benefits management and realisation • Aligning business relationships – critical services, managed services, contracts and SLAs • Tender management and bid response
Year Founded
2004
Social Media
Linkedin
Industry
Business Consulting and Services
HQ Location
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Keywords
Customer Management; PRINCE2; Programme & Change Management; Business Analysis; Business Architecture; Technical ArchitectureICTand CRM; DBOT; BPO; Contact Strategy; Sales & Service Operations; Performance Optimisation; Benchmarking; Interim Management
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