OWI Technologies, software editor specialized in Customer Relationship Management and Marketing 3.0, offers semantic analysis solutions for customers’ written messages (emails, letters, web forms, forums, blogs, social networks, etc.). These solutions are based on its breakthrough, a 3rd generation technology of natural language processing (NLP), and are easily integrated into large companies’ processes. OWI Technologies has already many clients in various domains such as Banking, Insurance, Social Protection, Industry, Telecom, etc.