Positive Redirection aims to improve personal and professional performance through assessing, training and coaching, using the principles of Emotional Intelligence. Emotional Intelligence is a set of emotional and social skills that influence the way we perceive and express our selves, cope with challenges and use emotional information in an effective and meaningful way. Understanding the role of emotional intelligence in building resiliency and reducing or preventing burnout is a priceless asset to the profession as well as to those we serve and interact with.