LA
Lachlan Austin
Partner at Capfeather
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Work Experience
Partner
Jun 2020 - Present · 4 years and 7 months
Austin Business Consulting Pty Ltd
Director
Jan 2017 - Present · 8 years
Director
Feb 2017 - Feb 2022 · 5 years
Company Details
11-50 Employees
We cultivate new and sustainable opportunities by unlocking the barriers between your organisation and your consumers. We do this by helping you innovate in adjacent market positions. The problem There is immense pressure across the corporate landscape to find new ways to create shareholder value. Options to improve the bottom line through cost reduction and efficiency programs have largely been exhausted and your organisation’s value proposition is looking increasingly undifferentiated in terms of both its promise and delivery. It is time to find new and sustainable opportunities by looking beyond the immediate horizon. The solution In over a year of researching the competitive landscape of high performance businesses, including 'unicorns', we discovered that the most profitable innovation pathways centered around evolutionary innovation. Businesses need to define their Best Next Move – an adjacent position that builds on the current business model and finds new value. Our impact Over the last 10 years, our people have worked on over 200 projects to deliver bottom line growth and new revenue through product and service innovation - achieved though compelling customer relationships. Brands including: Rebel Sport/ Super Amart, Volvo, BMW, Metro Trains Melbourne, KLM/Air France, Chandler Macleod, BDO, Nissan, Home Office (UK Government), Advisian (Worley Parsons Group), Janssen Pharmaceutical (A Johnson and Johnson Company), Queensland University of Technology, Minter Ellison, MasterCard, Mercedes Benz, CommSec, The Museum of Modern Art (New York)
Year Founded
2020
Social Media
LinkedinTwitter
Industry
Business Consulting and Services
HQ Location
31 Queen St Level 12 Melbourne, Victoria 3000, AU
Keywords
customer strategycustomer experienceinnovatiostrategycustomer transformatiotrustreturn on investmentcustomer metricsbottom line growthtrust metrics
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