Tethr and Awaken Intelligence have merged to become Creovai, bringing together best-in-class conversation intelligence and real-time agent guidance. Together, we share a vision of AI’s power to transform customer and employee experiences. Our solutions enable contact center leaders to find new ways to improve experiences and retention for agents and customers, increase sales, and reduce the cost of service. Our promise is to provide the fastest ROI, easiest-to-use solution, and most trustworthy insights that our customers can act on to maximize business outcomes. Founded in 2012 by experts in the science behind customer experience, Tethr (now Creovai) uses speech and text analytics, powers it with AI and machine learning, and then gives you practical, proven steps to improve every metric that matters. We integrate with your favorite business tools, like Salesforce, Zendesk, Zoom, Qualtrics, Glia, and more. Our fully remote workforce includes team members from all over the United States. Together, we help customers listen to their customers to improve the metrics that matter.