Performance Solutions by Design is an elite performance consulting firm that caters to luxury and premium brands with an emphasis on creating the ultimate customer experience. Since 2003, we have helped hundreds of organizations execute their business strategy through employee alignment and superior performance to achieve bottom-line results. Our methodology is based on THE SIX PRINCIPLES OF SERVICE EXCELLENCE which integrates proven benchmarks and best practices in diverse industries. We are the undisputed leader in diriving cultural change and performance excellence.