J.Lodge first opened its doors in 1999 and has become the recognized leader in the science of contact center monitoring and analysis. Our company is dedicated to providing careers for Americans with disabilities, providing work at home opportunities throughout the United States. Our Quality Analysts are college educated, business experienced professionals who are ready to provide you with world class customer service. This employee model has been the backbone of our success and is what differentiates J.Lodge from both in-house and outsourced QA programs. Our company offers a unique blend of flexibility, professionalism and experience to our clients. Our model offers our customers a highly educated and experienced call center analyst at prices that rival offshore providers. Our employee model consists of individuals who: 1) Have an average of 4+ years of post secondary education 2) Have an average of 15+ years of Business Experience 3) Are Experienced and Trained in Your Industry 4) Are Dedicated Solely to your Account 5) Are Certified to Your Standards This expertise allows us to deliver an array of services that help you reduce costs and increase revenue while improving your customer retention in areas such as: - Remote Call Monitoring - Managed Voice Analytics - Compliance Monitoring & Control - Spanish Language Monitoring - Inbound and Outbound Calls - Chat and Email Monitoring - Customer Satisfaction Surveys - Quality Management - Virtual Team Management - Back Office Support