Optio Solutions, LLC is a national debt collection agency dedicated to improving client ROI and protecting brands through its extensive financial services expertise, advanced technology, certified data security, legal compliance, and highly qualified staff. As a member of ACA International and the California Association of Collectors (recipient of the 2014 Outstanding Community Service Award), Optio is licensed and bonded to operate in all 50 states, with offices in Fargo, North Dakota, and headquarters in Petaluma, California. Technology, Standards, and Certifications Founded in 2007, Optio Solutions was created to meet the demand for a debt collection agency that could elevate industry standards. The company offers: • Best-practice management systems and certifications, including SSAE 16 SOC I Type II audited financial reporting and ACA International's Professional Practices Management System. • Comprehensive security measures, including compliance with PCI DSS 3.2 and SSAE 16 SOC I Type II audited financial reporting. • Strict legal compliance, maintained through ACA Certified Credit and Collection Compliance Officers, ACA-certified collectors, and an experienced legal team. • Cutting-edge technology, such as hosted dialer systems, skip tracing, and interactive voice response (IVR) technology to achieve industry-leading results. • A dedicated Quality Assurance department that monitors calls daily using systematic scoring and grading, while consumer surveys help clients enhance brand equity and mitigate negative media exposure. Philanthropy Optio Solutions is also active in the community, with employees participating in programs supporting the Alzheimer’s Association, American Cancer Society, American Red Cross, Dallas Fallen Officers Fund, the Annual Food & Funds Drive for the Redwood Empire Food Bank, the Salvation Army Angel Tree program, and the ACA Collectors Challenge.