We’re customer journey experts. We help brands to communicate better with their customers by optimising contact across every channel and every touchpoint. Whether you’re planning a digital optimisation project from scratch, or need to improve the performance of an existing design, we can help you measurably reduce costs while increasing customer satisfaction. Our team analyses your existing customer communications platforms to identify and rectify any weaknesses. We then redesign each customer journey – be it IVR, email, text, chat, social or surveys - to improve efficiency, reduce agent time and increase customer experience. If you’re responsible for improving customer journeys and would be interested in a chat, please call us on 0345 260 8060 or email enquiries@adexchange.co.uk.