KS
Kayla Smith
Business Process Consultant Iii at Aaa Auto Club Enterprises
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Work Experience
Business Process Consultant Iii
May 2010 - Present · 14 years and 7 months
AAA NCNU
Contact Center Manager
Jan 2009 - May 2010 · 1 years and 4 months
Senior Supervisor Ii
Sep 2005 - Jan 2009 · 3 years and 4 months
Company Details
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. with more than 62 million members that has been serving motorists for more than a century. Auto Club Enterprises is a group of AAA clubs serving more than 17 million members in 21 states, employing more than 14,000 people directly and working with thousands of independent businesses that provide benefits and service to our members. Our more than 300 branches receive 8 million visits annually, 23 call centers take more than 24 million calls per year and AAA.com and the AAA Mobile app are used more than 54 million times per year. Club Locations: AAA Alabama (Alabama) AAA Northern New England (Maine, New Hampshire, Vermont) AAA East Central (Sections of Pennsylvania, Ohio, Kentucky, West Virginia and New York) AAA Tidewater (Southeastern Virginia) AAA Missouri (Missouri, Arkansas, Louisiana, and sections of Kansas, Illinois and Indiana) AAA Texas (Texas) AAA New Mexico (New Mexico) Automobile Club of Southern California (from Mono to San Diego Counties) AAA Hawaii Our Mission: Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. Our Values: RESPECT – Appreciate each other’s contributions. TEAMWORK – Excel through collaboration. RELEVANCE – Anticipate and adjust to evolving needs. CHARACTER – Do the right thing, honor our commitments. COMMITMENT – Relentlessly pursue excellence. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong and can grow and develop long careers with our organization. We are focusing on what we can do to help bring about meaningful change to advance diversity, inclusion and belonging in both our organization and our local communities
Year Founded
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Social Media
Linkedin
Industry
Insurance
HQ Location
3333 Fairview Rd Costa Mesa, California 92626, US
Keywords
Roadside AssistanceAuto InsuranceHome InsuranceLife InsuranceTravel AgencyDiscountsCar BuyingApproved Auto RepairTeen Driving SchoolAdvocacy
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