Mifratel maintains your customer relations with care. Acquiring, bonding with and helping customers is our passion. Increasing the satisfaction of your customers is our mission. A team of over 450 passionate contact centre employees devotes itself to this goal every day. Typical Mifratel Why leave contacting your customers to a contact centre? It’s very simple. A contact centre specialises in contact with people. Phoning, mailing and writing to customers is our job, day in day out. All this holds no secrets for our personnel. They receive continuous training, they know the customer’s world, so know how to convince your customers like no other. Our approach: We are you Our agents are an arm of your company. Thanks to thorough training they know your products through and through. To your customers a talk with our agents is a talk with your company. And that’s exactly how it should be! Our people, your strength The strength of Mifratel lies in its personnel. They are our most valuable capital. Each discussion must indeed be perfect down to the smallest details. But our personnel do not follow a script. They just live in your customers’ world. That requires a great deal of energy. This is why we attach great importance to our people’s environment. Because the better they feel, the more benefits you will gain! We contact your customers in a way tailored to your needs. Winning new customers, planning an appointment, regaining former customers … Our personnel make the telephone conversations you want, however you want. It’s the same for the emails we send them. Thanks to our flexible technical platform this contact can also be made quickly. Data we receive today is in our database tomorrow.