CCL are a specialist customer management consultancy and implementation company. Our experience includes, but is not limited to: • Customer Contact Centre • Training and Coaching • Process improvement • Customer Strategy and implementation • Specification and use of IT • Customer Engagement • Channel Shift. We have a proven track record of achieving results, enhancing business performance, efficiency and improving customer satisfaction, often at the same time. Our experienced consultants are passionate about what they do and lead and facilitate our client’s team to perform beyond what they think is possible – changing the paradigm. Having established in 1999, CCL have an extensive know-how and are able to combine thought-leading subject knowledge with a real understanding of people and what it takes to bring about change. Our real value is what we can deliver to our clients. Whether our brief is strategic or operational, we make things happen. We facilitate people to bring out the best in themselves. We catalyse extraordinary change in even the most difficult situations and we do what it takes to get results.