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Kate Gorman
Cx Director at Csba
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Work Experience
Cx Director
Mar 2022 - Present · 2 years and 10 months
General Manager
Apr 2011 - Mar 2022 · 10 years and 11 months
National Account Director
Jul 2006 - Mar 2022 · 15 years and 8 months
Company Details
11-50 Employees
CSBA is a 25-year-old customer experience insights agency. We specialise in helping our customers to design better customer experiences, through best practice and specialised CX strategy, research, quality assurance and training.
Year Founded
1997
Social Media
LinkedinTwitter
Industry
Market Research
HQ Location
Level 5 10 - 16 Queen Street Melbourne, Victoria 3000, AU
Keywords
Tailored Mystery ShoppingCustomer Experience Journey MappingCustomer Service BenchmarkingCustomer Service Site ReviewExternal Quality AssuranceCustomer Satisfaction SurveysCustomer Service Trainingand Consulting
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