Nesenta is focused on three service areas: contact centre services, research on sales and customer service performance and coaching related to these areas. Innovative information management, large resource pool and focused competence in our selected business sectors create a solid foundation for well-balanced outsourcing solutions. Our main theme is Innovative Resourcing. We combine knowhow, people and technology. We focus on three customer service sectors: Contact centre services, Sales and customer service performance research, and Resource development. Our service production can always be monitored in real time. Our strong commitment to the customer’s values and products creates a solid foundation for efficient outsourcing. Fixed costs are turned into variable and the cost level is decreased. At the same time, the customer experience and the service level are improved.